The address on my order was entered incorrectly - can this be fixed?
Orders placed with standard shipping can be modified or cancelled up to 30 minutes after they've been placed. They are then processed and sent to our fulfillment center. Orders placed with expedited shipping will be processed immediately and cannot be modified or cancelled. The package will ship to the address provided when submitted.Please reach out to SUBMIT A REQUEST for assistance and our team will be happy to help you with a replacement order.
** Please note that additional shipping charges will be applied to reship the order to a corrected address.
WHY AM I BEING CHARGED FOR SHIPPING ON MY ORDER?
Standard shipping is free for domestic orders of $35 or more. Shipping is calculated after any product discounts have been applied to the order.
ARE THERE TAXES AND DUTIES CHARGED ON INTERNATIONAL ORDERS?
All orders that ship internationally may be subject to duties and taxes.
During checkout, you will pre-pay these charges. This helps to avoid any unexpected surprises once the package is delivered!
I PLACED AN ORDER WITH OVERNIGHT SHIPPING AND I STILL HAVE NOT RECEIVED IT. WHERE IS MY ORDER?
Orders processed with expedited shipping placed BEFORE 2 PM EST M-F will ship the SAME business day.
Orders processed with expedited shipping placed AFTER 2 PM EST M-F will ship the NEXT business day.
WHERE ARE MY TRACKING DETAILS /PACKAGE?
Enter your order details on our Order Tracking page to view the status of your shipment.Shipping confirmations are sent by e-mail at the end of the day after all orders have been processed. The designated carrier has to receive and scan the package before tracking will update.
DOMESTIC ORDERS: Please allow up to 72 hours for the carrier to update their shipping records.
NOTE: All carriers provide an estimated delivery date. Service delays, weather, as well as other conditions can impact final delivery. Please check the carrier's website using the tracking number provided.